krwin's Privacy Policy
Your personal information is completely safe with us — we protect your privacy using SSL encryption and a strict data protection policy.
Introduction & Scope of Policy
This Privacy Policy ("Policy") applies to all users of the krwin platform. When you visit the krwin website, create an account, or use any of our services, you agree to the terms described in this Policy.
krwin believes that user privacy is a fundamental right. We commit to maintaining full transparency in the collection, processing, and storage of your personal information, and we will not share your information with any unauthorized third party.
This Policy may be updated from time to time. We will notify you in a timely manner of any significant changes. The most recent version is always kept on this page.
What Information We Collect
krwin collects only the information necessary to provide our services. The different types of information are described below:
Identity Information
- Full name
- Date of birth (for age verification)
- National ID or passport number
- Photo ID (where applicable)
Contact Information
- Email address
- Mobile number
- Current address (where required)
Financial Information
- bKash, Nagad, Rocket, Upay account details
- Bank account details (where applicable)
- Transaction history
- Deposit and withdrawal records
Usage Information
- Gaming activity and history
- Login date and time
- Device and browser information
- IP address and geographical location
- Cookies and session data
Purpose of Data Use
krwin uses collected information only for specific and legitimate purposes. Each purpose is described in detail below:
- Account Management & Verification: Information is used to create and manage your account, verify age (21+), and confirm identity.
- Service Delivery & Improvement: Information is analysed to personalise the gaming experience, test new features, and improve platform quality.
- Financial Transaction Processing: Financial information is used to smoothly process deposits, withdrawals, and bonuses.
- Security & Fraud Prevention: Information is monitored to prevent unauthorised access, fraud, and money laundering.
- Customer Support: Necessary information is used to help resolve your issues via 24/7 live chat and email.
- Legal Compliance: Retaining certain information to comply with applicable laws and regulations is legally required.
- Responsible Gaming: Information is used to monitor your gaming behaviour, provide support when needed, and reduce the risk of addiction.
- Communications & Notifications: Information is used to send important account-related messages, security alerts, and updates.
Policy on Disclosure & Sharing of Information
krwin does not sell your personal information. Only necessary information may be shared with third parties in the limited circumstances described below:
4.1 — Payment Processors
The financial information required to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant payment providers. These third parties operate under their own privacy policies.
4.2 — Technology & Service Partners
Limited information may be shared with selected technology partners for the purposes of platform operation, cybersecurity, and customer service. These partners operate under strict confidentiality agreements and may not use your information for their own benefit.
4.3 — Legal Authorities
Information may be disclosed to the relevant authorities if required as part of a court order, government directive, or legitimate legal process. In such cases we will provide only the minimum information necessary.
4.4 — Corporate Restructuring
In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new entity. Users will be informed in advance in such situations, and the terms of this Privacy Policy will remain in effect.
Cookies & Tracking Technologies
Cookies and similar technologies are used on the krwin website to help improve your user experience.
Essential Cookies
These cookies are essential for the core functionality of the website. They are required to maintain login sessions, ensure security, and remember your preferences. These cookies cannot be disabled.
Performance Cookies
Analytics cookies are used to understand which pages on the website are visited most often and where issues occur. The information collected is completely anonymous.
Functionality Cookies
These cookies are used to remember language preferences, display settings, and other personalised preferences. Disabling them may cause some features to not work properly.
Cookie Controls
You can delete existing cookies or reject new ones from your browser settings at any time. However, disabling essential cookies may prevent you from using krwin's services properly.
Data Security Measures
krwin follows industry-standard technologies and practices to protect your information. Our security framework is described below:
- SSL/TLS Encryption: Advanced SSL encryption is used on all pages of the website and for all transactions, making it impossible for third parties to read the data.
- Data Encryption (at rest): Sensitive information stored in the database is kept in an encrypted state, so it remains unreadable even in the event of unauthorised access.
- Access Controls: Only authorised personnel and systems can access your information. All access is logged and regularly audited.
- Firewall & Intrusion Detection: Our server infrastructure is protected by multiple layers of security technology to prevent cyberattacks.
- Security Testing: Regular security testing and vulnerability assessments are conducted by third-party experts.
- Two-Factor Authentication: A two-step authentication method is provided to enhance account security.
- Data Backup: Important information is backed up regularly and securely, so data remains intact even in the event of a technical issue.
Data Retention Period
krwin does not retain your information longer than is necessary for its original purpose. However, certain information may be kept for a longer period due to legal obligations or legitimate business needs.
Information for active accounts is retained for as long as the account remains open. After an account is closed, financial transaction records and identity verification information may be kept for a period determined by applicable law. Once that period has passed, the information is securely deleted or anonymised.
Analytical data that is not personally identifiable may be retained for an extended period for service improvement purposes.
Your Rights & Choices
You have important rights over your personal information. krwin respects these rights:
Right to Access
You may request to know what information we hold about you. Information will be provided within a set timeframe after your request is received.
Right to Rectification
If any of your information is incorrect or incomplete, you may request a correction. The necessary corrections will be made after identity verification.
Right to Erasure
You may request that your information be deleted in certain circumstances. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object to the processing of your information for marketing communications or analytical purposes. This request can be made through customer support.
Right to Data Portability
You may request to receive your information in a structured, machine-readable format. This will be provided within a specified timeframe.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be temporarily restricted, such as when the accuracy of the information is in dispute.
Protection of Minors
krwin strictly provides services only to individuals aged 21 or over. Information from minors is not knowingly collected.
If it comes to our attention that a minor has registered or provided information, the relevant account will be closed immediately and the collected information will be deleted.
Parents or guardians may contact us at [email protected] regarding any minor's account.
Policy Changes & Updates
krwin reserves the right to update this Privacy Policy at any time. If significant changes are made to the Policy, a notification will be sent to the registered email address and published on the website.
If you continue to use krwin's services after changes are published, it will be assumed that you have agreed to the updated Policy.
We recommend that you visit this page regularly and stay informed about any changes.
International Data Transfers
Your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that the country to which the information is transferred maintains a standard of data protection equivalent to or higher than that of Bangladesh.
For international data transfers, we ensure appropriate contractual safeguards and technical measures are in place to maintain the protection of your information.
Contact Us on Privacy Matters
If you have any questions about this Privacy Policy, wish to exercise your rights regarding your information, or want to raise a complaint, please contact our support team.
Our support team provides assistance in Bengali and English.