krwin Terms & Conditions

Last updated: January 2026

1. General Provisions

krwin is an online betting and casino platform that provides services for users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between krwin and its user ("you" or "member").

These Terms apply to the krwin website, mobile version, and all related services. By accessing the platform, creating an account, or playing any game, you are automatically considered to have accepted these Terms.

krwin reserves the right to change these Terms at any time at its sole discretion. Continued use of the platform after any change will be treated as acceptance of the updated Terms.

2. Account Registration & Eligibility

2.1 Age Requirement

You must be at least 21 years old to open an account on krwin. Age will be verified based on the information provided at registration. Accounts created by minors may be cancelled at any time and any associated balance may be forfeited.

2.2 Single Account Policy

Each person may create only one account. Creating multiple accounts using the same person, household, device, IP address, or payment method is strictly prohibited. If multiple accounts are detected, all accounts will be closed.

2.3 Accuracy of Information

At the time of registration you must provide accurate, complete, and up-to-date information, including:

• Your full legal name
• Date of birth
• Active email address
• Correct mobile number
• Valid payment method details

Providing false or misleading information may result in account closure and forfeiture of any associated winnings.

3. Account Security & Responsibility

It is your responsibility to keep your account password and login details completely confidential. All transactions and activities carried out from your account fall under your responsibility. Any unauthorised access to your account must be reported to our support team immediately.

krwin will never ask for your password by email, phone, or any other means. If you receive such a request, treat it as fraudulent and notify us.

4. Deposit & Withdrawal Policy

4.1 Accepted Payment Methods

krwin supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). Deposits via any other method are not accepted.

4.2 Minimum Amounts

• Minimum deposit: ৳500 (all methods)
• Minimum withdrawal: ৳500

4.3 Withdrawal Processing Time

Approved withdrawals are generally processed within 10 to 45 minutes. However, identity verification or security checks may cause additional delays.

4.4 Withdrawal Conditions

The following conditions must be met before submitting a withdrawal request:

• Account verification must be complete
• Applicable wagering requirements must be fulfilled
• It is preferred that the deposit and withdrawal method be the same
• No active investigation must be ongoing on the account

4.5 Identity Verification

Before processing a withdrawal, krwin reserves the right to verify your identity. This may require a national ID card, passport, or other government-issued document. Failure to provide documents in a timely manner may delay the withdrawal.

5. Bonuses & Promotional Offers

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example: deposit ৳1,000 and receive ৳1,000 as a bonus — total balance will be ৳2,000.

5.2 Wagering Requirements

A 20x wagering requirement applies to bonus funds. Wagering is calculated on the bonus amount only, not on deposit + bonus. For example: ৳1,000 bonus × 20 = ৳20,000 must be wagered before withdrawal.

5.3 General Bonus Rules

• A member may claim a bonus offer only once
• Bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering requirement is met
• Attempting to claim bonuses from multiple accounts will result in all bonuses being cancelled
• krwin reserves the right to modify or cancel any bonus offer at any time
• If bonus offer abuse is suspected, krwin reserves the right to investigate and suspend the account

5.4 VIP & Cashback Program

krwin offers four VIP tiers: Bronze, Silver, Gold, and Platinum. Weekly cashback is available at each tier — up to 0.4% at Bronze, up to 0.8% at Silver, up to 1.1% at Gold, and up to 1.5% at Platinum. Regular activity is required to move to a higher tier.

6. Betting & Gaming Rules

6.1 General Gaming Rules

All bets and participation in games must be made voluntarily and at your own risk. In any situation arising from a technical error, krwin will make a decision in accordance with the applicable rules. Bets cannot be changed or cancelled once a round has started.

6.2 Software & Technical Matters

krwin uses software from third-party game providers. A bet result may be voided due to a software error. If the internet connection is lost, the outcome of the relevant round will be determined according to the server's records.

6.3 Fair Play Policy

krwin guarantees fair play in all games. If any member uses bots, automation software, or any other improper method, their account will be closed.

7. Prohibited Activities

The following activities are strictly prohibited:

• Money laundering or any illegal financial activity
• Abusing bonuses by creating multiple accounts
• Using bots, scripts, or automated software
• Exploiting any technical vulnerability
• Transferring or selling an account to another person
• Fraudulent activity against other members
• Cyber attacks or hacking attempts against the platform
• Operating an account under a false identity

If any of the above activities are detected, krwin reserves the right to close the account, forfeit the balance, and take legal action where applicable.

8. Account Suspension & Closure

8.1 By krwin

krwin reserves the right to suspend or permanently close any account at any time for any reason, particularly in the case of a breach of these Terms. Before closing an account, the verified balance (real funds only, not bonuses) will be returned, except in cases under investigation.

8.2 By the User

You may request account closure at any time through our support team. Please withdraw any available balance before closing the account.

9. Privacy & Data Protection

krwin uses SSL encryption technology to keep your personal and financial information secure. Full details on how your information is collected, stored, and used can be found on our Privacy Policy page.

krwin will never sell your personal information to third parties. However, information may be shared with relevant authorities if required by legal obligation or an investigation.

10. Responsible Gaming

krwin believes in responsible gaming. Only those aged 21 or above may use this platform. We encourage you to:

• Only use funds that you can afford to lose
• Play for entertainment, not as a source of income
• Set a weekly or monthly budget for yourself
• If you feel gaming is affecting your daily life, seek help

For more information on responsible gaming, visit our Responsible Gaming page.

11. Dispute Resolution

In the event of any dispute or complaint, please contact our customer service team first. The support team will attempt to resolve the dispute fairly.

After a complaint is submitted, krwin will complete an investigation within a reasonable time. The relevant balance or bet may be held during the investigation. krwin's decision will be considered final.

12. Changes to Terms

krwin reserves the right to amend, add to, or remove any part of these Terms at any time. Members will be notified of significant changes via email or through a notice on the platform.

Continued use of the platform after updated Terms are published will automatically be considered acceptance of the updated Terms. You are encouraged to visit this page regularly to stay up to date.

13. Contact & Support

If you have any questions or need clarification about these Terms, please contact our support team:

• Live Chat: Available 24/7, in both Bengali and English
• Email: [email protected]

Our support team is always ready to answer any of your questions.